Privacy Policy

Last updated: 18 June 2026

This policy explains how your personal information is handled when you contact Birmingham Shutters through our website — for example by submitting the quote form, using live chat, or calling the number on this site.

Who we are

If you have any questions about this policy or how your data is used, contact us using the details in the "How to contact us" section below.

What we collect

When you submit the quote form we collect the details you choose to provide, which may include:

• Your name — so we can address you correctly.
• Your phone number — so we can call you back about your quote.
• Your email address (optional) — to send written quotes or follow-ups.
• Your postcode (optional) — to confirm we cover your area and price the job accurately.
• Your message — the details of the shutter work you need.
• Your consent record — confirmation that you agreed to be contacted, plus the date and time.

We may also automatically receive limited technical information such as your IP address, browser type and the time of your enquiry, used for security and to prevent spam.

Why we use it and our lawful basis

• To contact you and prepare your quote — call or email you back, arrange a survey, provide a price. Lawful basis: consent and our legitimate interest in responding to enquiries.
• To pass your enquiry to a vetted local installer where needed to fulfil your request — only ever a relevant local shutter supplier or installer, as stated on the form. Lawful basis: consent.
• To keep records and prevent fraud or abuse of our forms. Lawful basis: legitimate interest.

We do not sell your personal information for unrelated marketing, and we will not pass your details beyond what is described here and on the form.

How your enquiry is handled

Your details are sent securely to our enquiry-handling system and the inbox we use to manage quotes. We then contact you to discuss the work and, where appropriate, arrange a free survey. If your job is best fulfilled by a local installer, your enquiry is passed to them to prepare your quote and carry out the work.

Service providers we use

• Form and enquiry delivery — to receive and route your form submission.
• Live chat (Tawk.to) — if you start a chat, your messages and details are processed to answer you.
• Google Analytics — to understand, in aggregate, how visitors use the site (uses cookies).

Cookies and analytics

This site uses a small number of cookies, mainly for analytics (Google Analytics) and for the live chat widget. Analytics cookies are not essential — you can block or delete cookies without stopping the quote form working.

How long we keep it

We keep enquiry information only as long as needed. As a guide, enquiries that do not lead to work are usually kept for up to 24 months; records relating to completed work are kept as long as required for warranties, guarantees and legal obligations. After that, data is securely deleted or anonymised.

Your rights under UK GDPR

• Be informed (this policy).
• Access a copy of your data.
• Rectification of inaccurate data.
• Erasure where there's no reason to keep it.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise any right, contact us below. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

How to contact us

• Email: info@birminghamshutters.com
• Phone: 0800 088 6248
• Post: S&K Group Holding Ltd, Unit 1-4 Hembs Crescent, Great Barr, B43 DG

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.